Engagement Philosophy

GS Lab’s business is about shipping software on time and with quality for customers. However, our ability to do this consistently is based on how well we manage the relationships with multiple touch points. Just as employee referrals is our recruitment mainstay, customer referrals is also our main driver for business growth.

We never let anyone at GS Lab forget that all it takes is one bad experience to spoil a relationship. Therefore, there is explicit attention provided to all aspects of our relationship with customers. These aspects are critical to our engagements.

Legal and contractual
Control, transparency, flexibility, and mutual interest are the key considerations for us while drawing up contracts. We believe that contracts are written to not have to refer to them and therefore always do what is right.

Executive attention
Every engineer at GS Lab knows that his executives are directly aware of her contributions. Likewise, we ensure that every customer relationship has one member of our Executive team stays in regular contact with people at our customers.

HR
We constantly ask all our colleagues that they are dealing with people at our customers and therefore must always work to develop human relationships while delivering technical work. This recognition is a key strength for GS Lab’s internal and external relationships.

Infrastructure support
Most development work gets carried out under deadline pressures. Our IT, Facilities, and Corporate Services teams work as service organizations to ensure that engineers are never hassled with things that they can help with.

Invoicing and accounting
GS Lab raises an invoice only when it is certain that the customer has received value for money in that month. GS Lab engineers and managers are trained to always remember that business gets conducted only when money is received for the value delivered.

Risk Mitigation
We ask our colleagues as well as people at the customer to recognize that problems will always occur and risks will always be there. We give and expect a mutual commitment to pick up the phone and call so that every problem is solved before it gets too big and every risk is mitigated in time to make it a non-risk.