Digital Robots Transforming the Hospitality Industry

As we morph into the era of digitization, we come across a lot of literature that focuses on latest trends related to the technology across industries. Most businesses, irrespective of their size or sector have their operational challenges. The hospitality industry has been reverberating along at a febrile speed for a couple of years now.

Digital labor is evolving quickly, and can be applied to wide range of tasks with fewer efforts to program than ever. Opening new ways of thinking about which work functions need to be done by people in a traditional sense. We’ve moved far beyond using macros on a spreadsheet. Technology now allows hotels/resorts to transform rudimentary inventory filing systems into real-time, automated tracking application to help meet new customer demands, increasing operational flexibility and enhancing the customer experience while optimizing costs.

Let’s start this blog with a basic definition for Digital Labor / Robotic Process Automation. The first question that may pop up would be ‘By robotics, do you mean a physical appliance handling physical tasks?’

Actually No, we’re really talking about small, lightweight, easy-to-program software tools that can automate a range of digital activity. For the hospitality industry, it could start with simple inventory filing and management. You may debate that the concepts have been around for nearly a decade, but they’ve advanced quickly transforming the way businesses operate to reduce costs, increase workforce productivity and enhance customer service.

Learn how one of the largest hotels in a US metro city was able to achieve 90% increase in staff efficiency and around $90K savings in labor and inventory cost per year.