Enabling Business Process Transformation With Digital Workforce

Moore’s law and advances in digital technology are impacting the world and the way we work. Technologies such as Business Process Management (BPM) and Robotic Process Automation (RPA) are part of the business transformation and are frequently discussed by companies that seek to streamline their business processes to change today’s workplace as dramatically as the machines of the Industrial Revolution changed the factory floor.

Businesses today are discussing the journey towards Business Disruption that they have embarked upon or are yet to start, making it clear, that organizations still depend on manual processing.

With the help of RPA core business management skills such as process knowledge, technology integration and insightful analytics can be delivered through automating repetitive high volume processes with minimal business impact. The capability and demand already exist for RPA, as it is enabled by abundant computing power and software solutions.

RPA Process Transformation

Let’s tap the breaks for a minute

Before anchoring onto RPA as the solution for a particular process use case or business problem, let’s ask some questions first:

  • Could the problem be solved by changing the business process?

Automation is not a solution to a broken business process. In such scenarios better to solve the process issue first and then automate the process if the business case still demands automation.

  • Is it a business process with high volume or compliance risk to justify automation?

RPA is mainly to be considered in the case of high volume repetitive manual processes with minimal business impact. Or is automation going to help reduce or eliminate costly compliance errors resulting from manual processes?

  • Does the process involve structured or unstructured data?

One important criterion for execution of RPA is structured data. If the data is stored in an unstructured format with sources like email, text or even paper, then engineering of solutions for pre-processing of the data into structured, digital format would be a mandate.

Example, an Optical Character Reader (OCR) can be used to convert to a structured digital format, or cognitive technology can also help to convert, classify and even categorize emails/text into a structured format.

  • Is it a ruled based process? Or does it require human intervention?

RPA works best for routine business processes by mimicking the way humans interact with applications through a user interface and also by following simple rules to make decisions.

Example: Retrieval of information from one system and entering the same information into another system or activating another system function. In case human judgment is required, it may need considering a work flow to route, track and support the work flow. Also, RPA works best when there are a low number of exceptions in the workflow.

  • Can change to the underlying technology or system solve the business problem?

After answering the question as mentioned above from 1-4, you would be in a situation to determine if RPA is a right fit or not; the final step is to make sure that there is no better way i.e. by replacing/changing the underlying technology or system to solve the problem at the source/root level.


Over the last couple of years, RPA solutions have delivered significant value and are expecting to continue to do so. Learn how GS Lab engineered RPA solution helped one of the largest hotels in the US achieved 90% increase in workforce productivity & $90K cost savings – Click here

RPA is a specialized process design tool for certain jobs. Consider the questions above to find the right road ahead.