Transform your business with ITaaS

Cloud is revolutionizing the way Enterprises innovate and add value. Most companies use a hybrid cloud model which is a mix of traditional on-premise systems and cloud services to run their businesses. The hybrid cloud model offers better flexibility, affordability and control over resources, however the main aim of shifting to cloud is to build or scale software defined infrastructure. Though hybrid cloud approach may seem as a good workaround for the time being, it results in loss of focus, business risks and complexities in integrating diverse systems together; in the long run. As time progresses, planning, procurement and maintenance of these hybrid components becomes challenging. A hybrid cloud environment alone cannot maximize the value of digital transformation. Let us look at some of the drawbacks of this software oriented delivery approach.

Software defined infrastructure brings along some very unique challenges, most prevalent issues are centered around the relatively immature state of the technology itself.  One of the most significant aspects of this challenge is lack of industry standards for device control, where the control software must know the status of all network devices, no matter what vendor equipment is being used. Another critical issue is the lack of business process or enterprise IT policy definition capability itself. This shortcoming often leads to resource over provisioning caused by automation rules that deploy “just in case” instead of “just in time” fixes.

For example a major concern faced by most  companies working with software product development partners is “We need an area where vendors accept the fact that we need a path away from their solution…We need less dependence on hardware and to be able to work with more software… We need partners who can help us build organizational buy-in, a problem that is often accompanied by business process changes”, demands the customer. Understanding how to select, configure and operate within this new paradigm requires new technology, new technical skillsets and new management techniques. That’s the reason more and more companies are riding the next wave in IT – the IT as a Service (ITaaS) model. With hybrid cloud as the foundation, Enterprises are shifting from IT systems integration to IT services integration.

The main aim of ITaaS is to offer service oriented delivery to the end users with its smart brokerage and management solutions. ITaaS brings better agility, scalability, security and compliances to business functions.

For any Enterprise, transitioning to ITaaS model could be challenging – it is more of a cultural shift and the results are truly amazing – ITaaS transforms the way an Enterprise interacts with the digital world. Let us understand how.

Consider a scenario of the Indian public service office, where IT is the least utilized and IT department is least automated. IT personnel often spend their scarce time on mundane, repetitive tasks rather than on planning and resolving business critical issues. The new wave of digital transformation and Digital India mission will help government  officials eliminate labor-intensive manual interactions and automate key processes such as system, network and application tasks, allowing them  to have better control over these automated tasks, which will free the department’s time to focus on key issues to improve service levels and in turn achieve operational excellence.

With ITaaS delivery model in place, organizations need not worry about software infrastructure management or costs and rather concentrate only on the core business competencies. ITaaS helps businesses optimize their IT operations using self-managed and pay-as-you-go service provider models that leverage cloud technologies more economically as compared to licensed commercial cloud providers such as Amazon Web Services (AWS), Microsoft Azure, etc. With built-in security and automation, ITaaS helps Enterprises in planning, procuring, governing, managing, brokering and supporting all IT services. Additionally, ITaaS offers analytics and cognitive capabilities to understand complex business workflows and provide greater insights to beat competition.