Co-Innovating your Unified Communication, Collaboration and Contact Center Products
Overview
Deliver Sublime Experiences With Innovative Communication, Collaboration, and Contact Center Products
Organizations are rapidly deploying and upgrading unified communication and collaboration (UC&C), Contact Center (CC) solutions to enable a next-generation, smooth, effective, and user-centric customer experience. As a result, UC&C, CC platforms and product companies are under continuous pressure to innovate and accelerate with ultimate flexibility for the end users. In this journey, they face challenges such as rapidly evolving deployment models, managing UC, CC infrastructure, improving productivity through cognitive models, managing multiple integration touch points, and driving true ROI.
Overview
Deliver Sublime Experiences With Innovative Communication and Collaboration Products
Organizations are rapidly deploying and upgrading unified communication and collaboration (UC&C) solutions to enable a smooth, effective, and user-centric customer experience. As a result, UC&C platforms and product companies are under continuous pressure to innovate and accelerate. In this journey, they face key challenges such as rapidly evolving deployment models, management of UC infrastructure, improving productivity through cognitive models, and managing multiple integration points.
Comprehensive Expertise
- VOIP & Telephony (IPBX, ISDN, PRI)
- Streaming Media (Audio/ Video) & Analytics
- Protocols (SIP, H.323, SS7, MGCP)
- Networking & Infrastructure
- Application Development, Solutioning, Integrations
- QA (Manual/ Automation) & Performance Engineering
- Support (L1, L2, L3)
UC & C, CC Functions
Our executed solutions comprise multiple UC&C, CC functions like Audio/ Video/ Messaging, Conferencing, Chatbots/ Voicebots/ Callbots, Live Help, Call Control, Call Routing, IVR, Omnichannel, Screen/ Desktop sharing, Co-browsing, File Sharing etc.
Strategic Partner
We are a strategic partner to top UC&C, CC product companies and OEMs, providing managed services, development, engineering, solutioning, integrations & QA services across various business cases. We manage UC/ CC legacy products for many of our clients by taking complete ownership of these products. We enable faster scalability and provide a well-defined road map for re-architecting existing infra and applications networks and accelerate the implementation of Cloud-based UC&C, CC solutions for end customers.
Solutions and Platforms
UCaaS, CPaaS
Chat & Messaging Platforms
Conversational AI – ChatBots, Voicebots, Callbots, Virtual Voice Assistants
Collaboration Platforms
Customer engagement platforms (Live help solutions)
Business VOIP, Cloud PBX
AI & Data science-based applications
Contact Center Solutions
Offerings and Solutions
Delivering a seamless communication ecosystem
Product Engineering Services
- Product Development & customization
- Product re-architecting and management
- Research & Development
- Product sustenance and support
- Professional services
System Integrations & Customizations
- Customizations and integrations of Cisco Collaboration Stack, Microsoft Collaboration Stack, Avaya products
- System Integrations
System Validation
- Quality Assurance
- Automation solutions
- Performance engineering
Managed UC/CC Legacy Product Services
- Product Lifecycle Management
- Cost Management Features
- Enhancements, and Maintenance
- Full and Limited Sustaining Support
Accelerators
Denoiser
An AI/ML based tool that utilizes supervised deep learning methods to filter out unwanted background noise without degrading the signal of interest. Denoiser can be integrated with your existing UC&C platforms.
Partner Ecosystem
Success Stories
Encounters that showcase our prowess
Our Library
Expounding on our expertise
Related Offerings
