We love to talk. As humans we find conversation-based information sharing most convenient. If you apply NLP concepts to this premise, then it makes bot-based solutions very useful and interesting proposition. You get the information you want; but without a human involved. While performing our day-to-day tasks, we communicate using various channels like email, Skype, Slack and so on.
GS Lab has built solutions that cater to various verticals and hence solve specific business problems using bots. Below are glimpses of some of our work done.
The above stated solutions are all build on Microsoft Bot Framework and use LUIS as NLP engine. This clearly indicates the usefulness of bots in various situations where basic support for queries/questions can be auto-handled through bots. These solutions can help customers optimize the human effort (and hence cost) to focus on critical areas by leaving the common and automatable tasks for bots to handle.
We are currently working on building more bot-based solutions for following verticals.