Director – Customer Engagement and Business Applications
Mandar drives the customer engagement journey, from onboarding to long-term partnership and growth. He ensures customer satisfaction while delivering a consistent customer engagement experience. In addition, he also leads the in-house Business Applications team, which develops, operates and maintains the enterprise applications that power GS Lab operations.
Mandar comes to GS Lab with a rich tapestry of experience. He is an experienced program management professional ( PMI-PMP certified ) with knowledge of IT/BPM Service Transition space, from solutioning to delivery, across multiple industry verticals such as Retail, CPG, Airlines, Manufacturing. He has also dabbled in some exciting start-ups/service lines, from conceptualization to delivery of new services like LPO, ESO, and PMO.
Mandar has done his B.E. from BITS Pilani and has worked in multiple blue-chip organizations like P&G, Wipro, TCS, WNS during his career journey.