At the Core of Salesforce Driven CX Transformation and ROI
Overview
An Amalgam of Mulesoft Expertise and Salesforce Capabilities
GS Lab’s Salesforce and MuleSoft Expertise combined with 15+ years of product engineering experience helps us build first of its kind of solutions with real business relevance for our customers.
We help business use Salesforce as a core digital transformation platform for engagement with customers, partners, and employees and MuleSoft as an integration platform to improve customer experience and enable businesses transformations.
With the help of the Salesforce platform, we help our customers to:
- Implement digital engagement applications like sales, service and community cloud at scale
- Rapid prototyping of digital solutions on Lightning, Visualforce & Apex, Salesforce1, and Salesforce IoT platforms
- Find new ways to integrate within business systems with MuleSoft (Integration Platform) implementation and custom development expertise
- Find new ways to enhance connected customer experience with Salesforce IoT expertise
- Extract meaning from data through Data Science expertise
Business Transformations
Helping Re-imagine Enterprise-wide Operations
Transforming Sales
- Bring visibility in end-to-end sales pipeline
- Improve sales collaboration
- Improve sales productivity with guided selling
- Streamline partner sales channels
Transforming Customer Services
- Holistic view of customer interaction
- Streamline field service operations
- Access to multiple customer touch points
- Faster customer resolution through on-field service reps
- Develop predictive service operations through IoT
Business Integration
- Integrate multiple business and legacy applications through custom connectors
- Integrate with back office ERP applications through API’s
- Meet governance and control requirements through improved architecture
Offerings & Solutions
Focused on Optimising every Touchpoint in the Customer journey
Implementation Services
- Sales Cloud, Service Cloud & Community Cloud
- Business process mapping & requirements gathering
- Setup, Configuration, Customization , Integration and Data Migration
- User training
- UAT
- Deployment and Post Go Live support
Development Services
- Custom Application Development – Lightning, Visualforce, Apex, Salesforce
Integration Services
- BPM/ERP Integration through MuleSoft
- Identity Management Integration
- Social Media Integration
- Communication Channels Integration (Unified communication, email, chats)
- Business Apps integration using Web Services/APIs
Maintenance & Support Services
- Support for user issues
- Enhancements
- Support for Managed Package
